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Required Skills
This section describes the skills and knowledge required for this unit
liaise and share information with others
communicate appropriately with people from diverse backgrounds
use computer applications word processing spreadsheet database specific purpose computer systems
access and update records electronically
access webbased information services
organisational skills to efficiently plan and sequence work
problem solving skills to address errors in life insurance documentation
read and understand relevant procedures
read and understand life insurance policies
read and interpret life insurance claims and supporting documentation
research and analysis skills to
identify and interpret relevant information
maintain currency of products and services knowledge
prepare professional letters and emails
the ability to apply and explain as relevant to the evaluation of life insurance claims
life insurance administrative requirements
life insurance policy payment criteria
life insurance policy terms and conditions